FAQs & Troubleshooting

FAQs & Troubleshooting

The paper does not feed.

  • Is there dirt or lint on the roller preventing it from rolling freely?
    Clean the roller.  See "How do I clean my machine?".

  • Check that the ejection path of the paper is not blocked.

  • Check that the media roll is set correctly by removing the media roll and reinstalling.
    See "How do I insert/change the paper or label roll?".

  • Check that the media roll compartment cover (1) is closed correctly.
    Compartment Cover

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

RJ-2030, RJ-2050, RJ-2140, RJ-2150

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