FAQs & Troubleshooting

FAQs & Troubleshooting

I can no longer print from my computer via Bluetooth®, even though I could print previously.

Please check the following points:


Is the printer turned on?
Is the media installed in the printer?
Are any print jobs stored in the print queue?

-> Remove print jobs and try printing again.


Is the printer offline?

-> If the printer is offline, close the print monitor screen and turn the printer power ON/OFF a few times.
    If the printer is still offline, restart your computer.


Are the Bluetooth settings ON?

  • Check if the Bluetooth function of your computer is ON.
  • Check if the Bluetooth icon is displayed on the LCD of the printer.

     If not, follow the steps below:

  1. Press the [Menu] button to select the [Bluetooth] menu, and then press the [OK] button.
  2. Select [On].

Is the printer paired with your computer?

-> If not, download the printer driver from the [Downloads] section of this website. Install the printer driver, and then pair the printer following the instructions in the installer.


Is the printer port "TBPx:" ?

-> To confirm the printer port, follow the steps below:

  1. Open [Devices and Printers] and right-click XX-XXX (your printer's model name).

    To learn how to open [Devices and Printers], see “How to open the Devices and Printers window".

  2. Select [Printer properties].
  3. Open the [Ports] tab and confirm if the port "TBPx :" is selected.

If it is selected, you need to change ports. Download and install the printer driver from the [Downloads] section of this website, and then pair the printer following the instructions in the installer.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

RJ-2030, RJ-2050, RJ-2150

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