Model discontinued. This page is no longer updated.

PS-9000

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 26/12/2019
  • ID: faqp00000496_000

The error message "The P-touch is being used" is shown when attempting to print to the QL-500/550. What can I do?

This error occurs when trying to print using the PS-9000 using an incompatible version of P-touch Editor.
To print with QL-500/550 using the PS-9000, you need version 4.1.101 or later of P-touch Editor.
Check your P-touch Editor version using the [HELP] – [About...] menu.

[For P-touch Editor Ver. 4.1. 100]
P-touch Editor V4.1.100 is not compatible with the PS-9000 print server.
Download and install the latest version from the Brother support website.

[If you are using a later version of P-touch Editor than Ver.4.1.101]
If other users are printing to the QL-500/550, this message may appear.
Wait for a while and then click the [RESUME] button on the print monitor display.

Also, if another user's print job was stopped due to the error, this message may appear.
Turn the power off on the QL-500/550 to cancel the print job, and click the [RESUME] button on print monitor display.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PS-9000, PS-9000

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