PJ-562

FAQs & Troubleshooting

FAQs & Troubleshooting

The printed image is out of alignment.

  • Check that you are using the Brother Genuine Thermal paper.
     
  • Check that you are loading it properly with the print side away from you.
     
  • Check to see whether the platen roller is dirty. If it is, clean it. (see the FAQ: "How do I clean the Print Head and the Platen Roller?"

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PJ-522, PJ-523, PJ-562, PJ-563

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.