OmniJoin

FAQs & Troubleshooting

FAQs & Troubleshooting

Join an online meeting

Please follow the steps below to join an online meeting:

  • You do NOT need an OmniJoin account to click into a meeting. Only the meeting host has to have an OmniJoin account.
  • We recommend using wired internet connections.

1. From Email Invitation or Meeting URL Host Sent You
2. From Live Contact List/ OmniJoin IM (if applicable)
3. From Live Contact List/ OmniJoin IM via Invitation

1. From Email Invitation or Meeting URL Host Sent You

  1. Click the meeting URL or copy and paste that into web browser.
  2. The join meeting page will appear, click the Launch OmniJoin button. Depending on your browser, the launch process may differ. More details below.
  • For Internet Explorer 7.0 or later
    Click Launch OmniJoin and follow the prompts to download the executable file.
    Click Install OmniJoin if you are a Windows XP user.
      
    To Join The Meeting,
     
    1. Click Run when this prompt appears.
      Application Run
       
    • Click More info if this prompt appears. (Microsoft Edge and Internet Explorer 11.0.27 user)

        
      Click Run anyway when this prompt appears.

      (These images are Windows 10.)
       
    • Click Run anyway if this prompt appears.

      (This image is Windows 10.)
       
    1. Click Yes when this prompt appears.
      (This prompt may not appear according to your computer setting.)
      User Account Control
       
    2. Confirm the description and click Accept.
      Information

 

  • For Google Chrome™
    The screens may differ depending on your operating system.
    Click Launch OmniJoin and follow the prompts to download the OmniJoin extension for Google Chrome™.
    These prompts will step you through the Google Chrome™ extension and OmniJoin launcher installation as fast as your bandwidth permits -- usually in less than a minute. 
    Please note that except for occasional updates, joining subsequent OmniJoin online meetings with Google Chrome™ does NOT require re-downloading these components.
     

     

    1. Click Install

       
    2. Click ADD TO CHROME.

       
    3. Click Add extension.

       
    4. Go back to the Launch OmniJoin page and click Download in STEP 2.

       
    5. Click ChromeLoader.exe when the download completes.
      ChromeLoader.exe
       
    6. Click Run if this prompt appears.
      Security Warning
       
    7. Click Yes if this prompt appears.
      User Account Control
       
    8. Click Next.
      Setup-OmniJoin Loader for Chrome
       
    9. Confirm and, if you agree, click Accept.
      Information
      • If you do not want to install a Chrome extension or you have any difficulty with the steps above, please click the Install OmniJoin hyperlink as seen below to manually install the OmniJoin conferencing client, and then join the meeting.

                 Install OmniJoin

      • macOS 10.15 users
        A security dialog box may appear during the installation.


        To complete the installation, click OK and then follow the on-screen instructions to install the OmniJoin launcher and the OmniJoin Conferencing Client manually.
  • For Mozilla Firefox
    Click Launch OmniJoin and follow the prompts to download the OmniJoin extension for Mozilla Firefox.
     
    1. Click Install.
      image1
       
    2. Click Allow.
      image
       
    3. Click Install.
      image3
       
    4. Click OK
      image4

      Click Continue if this prompt appears. 
    5. Click Download.
      image5
       
    6. Click Save File.
      image6

    7. Click Run when this prompt appears.
      image7
    8. Click Yes when this prompt appears.
      image8
    9. Click Next.
      image9
      macOS 10.15 users
      A security dialog box may appear during the installation.

      To complete the installation, click OK and then follow the on-screen instructions to install the OmniJoin launcher and the OmniJoin Conferencing Client manually.

       

  • For Safari
    For Safari 12
    For Safari 11 or earlier
     
  • For Safari 12
    1. Click Launch OmniJoin.

       
    2. Click CCXSetupdmg when the download completes.  Double-click the Install omniJoin.pkg icon.

       
    3. Follow the on-screen instructions to complete the installation.

       
    4. If a security dialog box appears, enter your password.

       
    5. Click Close.

       
    6. Select the check box in the bottom-left corner, and then click Continue.

       
    7. Select the OmniJoin Extension check box.

       
    8. Read the terms of service and privacy policy information, and then click Accept.
      Information

     

  • For Safari 11 or earlier
    1. Click Launch OmniJoin.
      To Join The Meeting,
       

       

    2. Click LoaderOSX.dmg when the download completes.  Double-click the LoaderOSX Setup.pkg icon.
      LoaderOSX
       
    3. Follow the on screen instructions to complete the installation.
      Install LoaderOSX Setup
       
    4. If a security dialog box appears, enter your password.
      Install LoaderOSX Setup
       
    5. Click OK when this dialog box appears.
      Install LoaderOSX Setup
       
    6. Click Close and restart your browser.
      Install LoaderOSX Setup
       
    7.  Access your meeting URL once again, and then click Launch OmniJoin.
      To Join The Meeting,
       
    8. Click Trust when this security dialog box appears.
      Information
       
    9. Read the terms of service and privacy policy information, and then click Accept.
      Information

2. From Live Contact List/ OmniJoin IM (if applicable)

  1. Open Live Contact List/ OmniJoin IM.
  2. Select Meet Now from side menu.
  3. Enter the Meeting ID and password (if meeting is password-protected) in the Join an Existing Meeting.

    Please contact the meeting host for the meeting ID and password.

  4. Click Join Now.
    OmniJoin

3. From Live Contact List/ OmniJoin IM via Invitation

You receive invitaions while you are in the Live Contact List/ OmniJoin IM.

  • If the meeting host sends an invitation using Live Contact List/ OmniJoin IM, invitation prompt will be appeared on your active screen.
    Please click Accept.
    Information

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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OmniJoin

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