MFC-J870DW

FAQs & Troubleshooting

The copies I make with my Brother machine's Automatic Document Feeder (ADF) come out blank.

Follow the steps listed below to resolve the issue.

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

Remove any documents from the Automatic Document Feeder (ADF).
Lift up and unfold the ADF document support (1).
Place your document face down, top edge first in the ADF underneath the guides until you feel it touch the feed rollers.
Adjust the paper guides (1) to fit the width of your document.
- Verify the ADF Ready message appears on the machine's display (hereinafter called Touchscreen) for a few seconds. The LCD will then return to menu.
- If the ADF Ready message does not appear on the Touchscreen, remove the document(s) from the ADF and reinsert it.
- If the ADF Ready message does not appear on the Touchscreen after three attempts to load the document(s), contact Brother Customer Service from "Contact Us".
Press (Copy).
Press Black (Mono) Start.

The machine will feed the document through the ADF and print a copy.
- If the copy prints correctly, the issue is solved.
- If the document does not feed through the ADF, contact Brother Customer Service from "Contact Us".
- If the copy comes out blank, go to STEP 7.
Print a Print Quality Check Sheet (PQCS) to make sure the print engine is working. Click here to see how to check the print quality and clean the print head.
Place a document into the ADF face down, top edge first.
Press (Copy).
Press Black (Mono) Start.

The machine will feed the document and print a copy.
- If the copy prints correctly, the issue is solved.
- If the copy is blank, contact Brother Customer Service from "Contact Us".