MFC-J6910DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Make copies on Ledger paper?

You can make copies of Ledger-size documents by following these steps:


Correctly loading paper into the paper trays


Regardless of the paper size you are using, you must always load the paper into the paper tray so that its two longer edges face the left and right sides of the paper tray and its two shorter edges face the front and back of the paper tray.


In other words, if you are standing in front of the paper tray, the paper should be in portrait orientation, not landscape orientation.


Adjusting Tray #1 for Ledger paper

Adjusting Tray #2 for Ledger paper



Adjusting Tray #1 for Ledger paper


To load Ledger paper into Tray #1 on the machine, follow these steps:

  1. Pull Tray #1 completely out of the machine.
    image

  2. If the paper support flap (1) is open, close it.

  3. Close the paper support (2).
    image

  4. Press and hold the universal guide release button (1) and pull the front of the paper tray forward to extend it so that the triangular mark is aligned with the line marked A3/LGR (3).

    - The universal guide release button is a green button located on the front right corner of the paper tray.
    image

  5. Open the output paper tray cover (1).
    image

  6. With both hands, gently press and slide the paper length guide (1) and paper side guides(2) to fit the paper size you are installing.

    • The paper side guides are the two green plastic guides on the left and right sides of the paper tray.

    • The paper length guide is the green plastic tab located at the front center of the paper tray.

    • Make sure the triangular marks (3) on the paper side guides (2) and paper length guide (1) line up with the mark labeled LGR.
    image


  7. Fan the stack of paper well to avoid jams and misfeeds.

    - Make sure the paper is not curled.
    image

  8. Gently put the paper in the tray print side down and top edge first.

    • Make sure the paper is flat in the tray.

    • Make sure the back edge of the paper is not touching the back of the paper tray.
    image


  9. Gently adjust the paper side guides to fit the paper.

    • Use both hands to adjust the paper side guides.

    • Make sure the paper side guides touch both sides of the paper stack.

    • Be careful not to push the paper in too far; it may lift at the back of the tray and cause feed problems.
    image


  10. Close the output paper tray cover.

    • Make sure the paper is flat in the tray and below the maximum paper mark (1).

    • Overfilling the tray may cause paper jams.
    image


  11. Slowly push Tray #1 back into the machine.
    image

    Do not push Tray #1 back into the machine too quickly. Doing this may injure your hand by trapping it between Trays 1 and 2. Please push Tray #1 in slowly.



  12. While holding Tray #1 in place, pull out its paper support (1) until it clicks into place then unfold its paper support flap (2). Go to Setting the Paper Size to Ledger.

image



Adjusting Tray #2 for Ledger paper


To load Ledger paper into Tray #2 on the machine, follow these steps:

  1. Pull Tray #2 completely out of the Brother machine.
    image

  2. Press and hold the universal guide release button (1) and pull the front of the paper tray forward until it clicks.

    • The universal guide release button is a green button located on the front right corner of the paper tray.

    • You can verify the tray is extended to the correct length by opening the paper tray cover.
    image


  3. Open the paper tray cover (1).
    image

  4. With both hands, gently press and slide the paper length guide (1) and paper side guides (2) to fit the paper size you are installing.

    • The paper side guides are the two green plastic guides on the left and right sides of the paper tray.

    • The paper length guide is the green plastic tab located at the front center of the paper tray.

    • Make sure the triangular marks on the paper side guides and paper length guide line up with the mark labeled LGR.
    image


  5. Fan the stack of paper well to avoid jams and misfeeds.

    - Make sure the paper is not curled.

  6. Gently put the paper in the tray print side down and top edge first.

    • Make sure the paper is flat in the tray.

    • Make sure the stack of paper is below the maximum paper mark (1).

      Overfilling the tray may cause paper jams.
    • Make sure the back edge of the paper is not touching the back of the paper tray.
    image


  7. Gently adjust the paper side guides to fit the paper.

    • Use both hands to adjust the paper side guides.

    • Make sure the paper side guides touch both sides of the paper stack.

    • Be careful not to push the paper in too far; it may lift at the back of the tray and cause feed problems.
    image


  8. Close the paper tray cover.
    image

  9. Slowly push Tray #2 firmly back into the machine.
    image


    When you are using large size paper in Tray #2, you may need to extend Tray #1 out over Tray #2 to prevent printed pages from falling off the output tray.


  10. Pull Tray #1 completely out of the machine.
    image

  11. Press and hold the universal guide release button (1) and pull the front of the paper tray forward to extend it.

    - The universal guide release is a green button located on the front, right corner of the paper tray.
    image

  12. Open the output paper tray cover.

  13. Adjust the paper length guide (1) to fit the paper in the tray.

    - The paper length guide is the green plastic tab located at the front center of the paper tray.
    image

  14. Close the output paper tray cover.

  15. Slowly push Tray #1 back into the machine.
    image

  16. While holding Tray #1 in place, pull out its paper support (1) until it clicks into place, then unfold its paper support flap (2).
    image



Setting the Paper Size to Ledger


To change your Brother machine's Paper Size setting to Ledger for Tray #1 or Tray #2, follow these steps:
*If your Brother machine has a touchscreen, please follow the steps of "For Touchscreen models" below.


  1. Press the Tray Setting key.

  2. Press the UP OR DOWN ARROW key to choose Tray #1 or Tray #2.

  3. Press the OK key.

  4. Press the UP OR DOWN ARROW key to choose Paper Size.

  5. Press the LEFT OR RIGHT ARROW key to choose Ledger.

  6. Press the OK key.

  7. Press the UP OR DOWN ARROW key to choose Complete.

  8. Press the OK key.

  9. Press the UP OR DOWN ARROW key to choose Complete again.

  10. Press the OK key.
<For Touchscreen models>
  1. Press Tray Setting.

  2. Press the displayed paper size for Tray #1 or press the displayed paper size for Tray #2.

  3. Press Ledger.

  4. Press Stop/Exit.


Setting tray use in Copy Mode


Your Brother machine will automatically use Tray #1 for copies, but you can change the default tray that the machine pulls paper from in Copy Mode.
You can also change the tray that the machine pulls paper from for the next copy job.



Setting the default tray use


To change the default tray use in Copy Mode, follow these steps:
*If your Brother machine has a touchscreen, please follow the steps of "For Touchscreen models" below.


  1. Press the Tray Setting key.

  2. Press the UP OR DOWN ARROW key to choose Tray Use: Copy.

  3. Press the LEFT OR RIGHT ARROW key to choose the tray in which you have loaded Ledger paper.

    • You can choose Tray #1, Tray #2, or Auto Select.

    • Auto Select will allow your machine to feed paper from either Tray #1 or Tray #2, using the paper type and size settings from the Copy key menu.


  4. Press the OK key.

  5. Press the UP OR DOWN ARROW key to choose Complete.
<For Touchscreen models>
  1. Press Tray Setting.

  2. Press the UP OR DOWN ARROW key to display Tray Use: Copy.

  3. Press Tray Use: Copy.

  4. Press the tray in which you have loaded Ledger paper.

    • You can choose Tray #1, Tray #2, or Auto Select.

    • Auto Select will allow your machine to feed paper from either Tray #1 or Tray #2, using the paper type and size settings from the Copy key menu.


  5. Press the Stop/Exit key.


Setting tray use for the next copy job


To change the tray use for the next copy job, follow these steps:
*If your Brother machine has a touchscreen, please follow the steps of "For Touchscreen models" below.


  1. Press the Copy key to illuminate it.

  2. Do one of the following:

    • Place the document you want to copy face up in the Automatic Document Feeder (ADF).

    • Place the document you want to copy face down on the flat scanner glass.


  3. Use the dial pad to enter the number of copies you want to make.

    - You can make up to 99 copies at once.

  4. Press the UP OR DOWN ARROW key to choose Tray Select.

  5. Press the LEFT OR RIGNT ARROW key to choose the tray in which you have loaded the Ledger paper.

    • You can choose Tray #1, Tray #2, or Auto Select.

    • Auto Select will allow your machine to feed paper from either Tray #1 or Tray #2, using the paper type and size settings from the Copy key menu.


  6. Do one of the following:

    • Press the Black (Mono) Start key to make a black and white copy.

    • Press the Color (Colour) Start key to make a color copy.
<For Touchscreen models>
  1. Press the Copy key to illuminate it.

  2. Do one of the following:

    • Place the document you want to copy face up in the Automatic Document Feeder (ADF).

    • Place the document you want to copy face down on the flat scanner glass.


  3. Use the dial pad to enter the number of copies you want to make.

    - You can make up to 99 copies at once.

  4. Press the LEFT OR RIGHT ARROW key to display Tray Select.

  5. Press Tray Select.

  6. Press the tray in which you have loaded the Ledger paper.

    • You can choose Tray #1, Tray #2, or Auto Select.

    • Auto Select will allow your machine to feed paper from either Tray #1 or Tray #2, using the paper type and size settings from the Copy key menu.


  7. Do one of the following:

    • Press the Black (Mono) Start key to make a black and white copy.

    • Press the Color (Colour) Start key to make a color copy.


Making Ledger copies


To make copies on Ledger paper, follow these steps:
*If your Brother machine has a touchscreen, please follow the steps of "For Touchscreen models" below.


  1. Press the Copy key to illuminate it.

  2. Do one of the following:

    • Place the document you want to copy face up in the Automatic Document Feeder (ADF).

    • Place the document you want to copy face down on the flat scanner glass.


  3. Use the dial pad to enter the number of copies you want to make.

    - You can make up to 99 copies at once.

  4. Press the UP OR DOWN ARROW key to choose Paper Size.

  5. Press the LEFT OR RIGHT ARROW key to choose Ledger.

  6. Press the OK key.

  7. Do one of the following:

    • Press the Black (Mono) Start key to make a black and white copy.

    • Press the Color (Colour) Start key to make a color copy.
<For Touchscreen models>
  1. Press the Copy key to illuminate it.

  2. Do one of the following:

    • Place the document you want to copy face up in the Automatic Document Feeder (ADF).

    • Place the document you want to copy face down on the flat scanner glass.


  3. Use the dial pad to enter the number of copies you want to make.

    - You can make up to 99 copies at once.

  4. Press the LEFT OR RIGHT ARROW key to display Paper Size.

  5. Press Paper Size.

  6. Press Ledger.

  7. Do one of the following:

    • Press the Black (Mono) Start key to make a black and white copy.

    • Press the Color (Colour) Start key to make a color copy.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J6710DW, MFC-J6910DW

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