MFC-9840CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

Set up my Brother machine to forward the received faxes to another location.

You can use your machine's Fax Forwarding feature to forward the faxes you receive to another location. When Fax Forwarding is on, your machine will receive a fax into its memory, dial the fax number you programmed, and forward the fax to that number.

When Fax Forwarding is on, you cannot receive a color fax unless the sending machine converts it to black and white.

To turn Fax Forwarding on, follow these steps:
*If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.

 

  1. Press MENU or MENU/SET and choose Fax => Remote Fax Opt => Fwd/Page/Store or Forward/Store.
     
  2. Press the UP OR DOWN ARROW key to choose Fax Forward.
     
  3. Press the OK or MENU/SET key.
     
  4. Enter the number to which you want faxes forwarded.

    If your machine has been configured for the Internet Fax feature, you can also enter an email address.

     

    • The number can be up to 20 digits long.
       
    • You can manually enter a number, or use a One Touch or Speed Dial number.
      If you enter a One Touch or Speed Dial number that contains a Group, your faxes will be forwarded to every number in that Group.
    • Hold down the SHIFT key and press 1 to enter an E-mail address on the Dial Pad key. You can use Dial Pad keys as Standard alphabet character keys.
       
    • The E-mail address can be up to 60 characters long.

     

  5. Press the OK or MENU/SET key.
     
  6. Press the UP OR DOWN ARROW key to choose Backup Print: On or Backup Print: Off.

     

    • If you choose Backup Print: On, your machine will print each received fax so that you'll have a copy if there is a power failure before the fax is forwarded or there is a problem with the receiving machine.
       
    • If you choose Backup Print: Off and a problem occurs during Fax Forwarding, then your received fax may be erased from memory before it can be printed.
    If there is a power failure, faxes will be stored in your machine's memory for approximately 60 hours.
  7. Press the OK or MENU/SET key.
     
  8. Press the STOP/EXIT key.

 

<For touchscreen models>

 

  1. Press MENU.
     
  2. Press the UP OR DOWN ARROW to display Fax and press Fax.
     
  3. Press the UP OR DOWN ARROW to display Setup Receive and press Setup Receive.
     
  4. Press the UP OR DOWN ARROW to display Forward/Page/Store or Forward/Store and press Forward/Page/Store or Forward/Store.
     
  5. Press Fax Forward.
     
  6. Do one of the followings:

     

    • Enter the forwarding fax number manually.

      If your machine has been configured for the Internet Fax feature, you can also enter an email address.

       

      1. Press Manual.
         
      2. Enter the forwarding fax number or E-mail address using the buttons on the Touchscreen.

         

        • The fax number can be up to 20 digits long.
           
        • Press Image to enter an E-mail address on the Touchscreen.
           
        • The E-mail address can be up to 60 characters long.
      3. Press OK.
    • Enter the forwarding fax number using the Address Book.

      If your machine has been configured for the Internet Fax feature, you can also enter an email address.

       

      1. Press Address Book.
         
      2. Press Image to search for the stored numbers and E-mail address in Alphabetical Order or Numerical Order.
         
      3. Press the UP OR DOWN ARROW to display the fax number or E-mail address you want your faxes to be forward to.
         
      4. Press the fax number or E-mail address you want to use.
    • You cannot enter a forwarding number using a One Touch key on the control panel.
       
    • Depending on the E-mail address you choose, you will be asked for the File Type. Choose TIFF or PDF and go to STEP 7.
       
    • If you choose a Group number from the Address Book, the faxes will be forwarded to every number in that Group.
  7. Press the Backup Print: On or Backup Print: Off.

     

    • If you choose Backup Print: On, your machine will print each received fax so that you'll have a copy if there is a power failure before the fax is forwarded or there is a problem with the receiving machine.
       
    • If you choose Backup Print: Off and a problem occurs during Fax Forwarding, then your received fax may be erased from memory before it can be printed.
    If there is a power failure, faxes will be stored in your machine's memory for approximately 60 hours.
  8. Press the STOP/EXIT key.

 

To turn Fax Forwarding off, follow these steps:
*If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.

 

  1. Press MENU or MENU/SET and choose Fax => Remote Fax Opt => Fwd/Page/Store or Forward/Store.
     
  2. Press the UP OR DOWN ARROW key to choose Off.
     
  3. Press the OK or MENU/SET key.

    If there are faxes in the machine's memory, the machine will give you two options:

     

    • If you press 1, all unprinted faxes will be printed and erased before Fax Forwarding is turned off. If a backup copy has already been printed, it will not be printed again.
       
    • If you press 2, the memory will not be erased and Fax Forwarding will remain on.
  4. Press the STOP/EXIT key.

 

<For touchscreen models>

 

  1. Press MENU.
     
  2. Press the UP OR DOWN ARROW to display Fax and press Fax.
     
  3. Press the UP OR DOWN ARROW to display Setup Receive and press Setup Receive.
     
  4. Press the UP OR DOWN ARROW to display Forward/Page/Store or Forward/Store and press Forward/Page/Store or Forward/Store.
     
  5. Press Off.

    If there are faxes in the machine's memory, the machine will give you two options:

     

    • If you press Yes, all unprinted faxes will be printed and erased before Fax Forwarding is turned off. If a backup copy has already been printed, it will not be printed again.
       
    • If you press No, the memory will not be erased and Fax Forwarding will remain on.
  6. Press the STOP/EXIT key.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-9120CN, MFC-9320CW, MFC-9420CN, MFC-9460CDN, MFC-9465CDN, MFC-9840CDW, MFC-9970CDW

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