MFC-9840CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

How do I forward a fax to another fax machine when my machine has a mechanical problem?

You can transfer faxes in the memory of your machine if one of the following messages is displayed on the LCD:

  • Init Unable XX
  • Print Unable XX
  • Scan Unable XX
  • Fuser Error


  1. Press Menu on the control panel and choose Service => Data Transfer => Fax Transfer.
  2. If there are faxes in the machine's memory, the LCD shows Enter Fax No..
  3. Enter the fax number to which the faxes will be forwarded.
  4. Press Black(Mono) Start or Color(Colour) Start.

  • If you have not set up your Station ID, you cannot enter fax transfer mode. Please refer to the instructions, What is the "Station ID" and how do I set it?.
  • You can send the Fax Journal report to another fax machine.
    Press Menu and choose Service => Data Transfer => Report Trans. in Step1.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-9440CN, MFC-9450CDN, MFC-9840CDW

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