MFC-9840CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

Confirm that a FAX I sent was received correctly

You can use the Transmission Verification Report and Fax Journal as confirmation that you sent a fax.

Transmission Verification Report:

If the transmission is successful, OK will appear on the Transmission Verification Report. If transmission is not successful, NG or ERROR will appear.

There are several settings available for the Transmission Verification Report. To program the transmission verification report options, complete the following steps:

  1. Press Menu.
  2. Press the Up or Down arrow key to choose Fax and press OK.
  3. Press the Up or Down arrow key to choose Report Setting and press OK
  4. Press the Up or Down arrow key to choose Transmission or XMIT Report and press OK.
  5. Press the Up or Down arrow key to choose the option you prefer.

    • Off
      Transmission verification report will print only if a fax transmission is unsuccessful.

    • Off+Image
      Transmission verification report will print only if a fax transmission is unsuccessful with a portion of the fax's first page printed on the report.

    • On
      Transmission verification report will print after every fax transmission.

    • On+Image
      Transmission verification report will print after every fax transmission with a portion of the fax's first page printed on the report.

  6. Press OK.
  7. Press Stop/Exit.


You can also view the Transmission Verification Report for your last 200 outgoing faxes on LCD. Follow the steps below.

- If your Brother machine has Reports on its control panel:

  1. Press Reports.
  2. Press the Up or Down arrow key to choose Transmission or XMIT Verify and press OK.
  3. Press the Up or Down arrow key to choose View on LCD and press OK.

- If not:

  1. Press Menu.
  2. Press the Up or Down arrow key to choose Print Reports and press OK.
  3. Press the Up or Down arrow key to choose Transmission or XMIT Verify and press OK.
  4. Press the Up or Down arrow key to choose View on LCD and press OK.

 

Fax Journal:

The Fax Journal (activity report) lists the last 200 incoming and outgoing faxes.

You can set the machine to print a Fax Journal at specific intervals. To set the report interval, complete the following instructions:

  1. Press Menu.
  2. Press the Up or Down arrow key to choose Fax and press OK.
  3. Press the Up or Down arrow key to choose Report Setting and press OK.
  4. Press the Up or Down arrow key to choose Journal Period and press OK.
  5. Press the Up or Down arrow key to choose the interval* you wish to use and press OK.
    * You can choose Every 50 Faxes, 6, 12 or 24 hours, 2 or 7 days or Off.

    - If you choose 7 days, the LCD prompts you to choose a day when you want the 7 day countdown to begin.

    - If you choose Every 50 Faxes, the LCD shows Accepted. Then got to STEP 7.
     
  6. Enter the time to begin printing, in 24-hour format(*) and press OK.
    For example, enter 19:45 rather than 7:45 PM.
    (*When you set 12h Clock in the Date&Time setting, enter the time in 12-hour format.)
  7. Press Stop/Exit.

If you select 6, 12, 24 hours, 2 or 7 days, the machine will print the report at the selected time and then erase all jobs from its memory. If the machine's memory becomes full with 200 jobs before the time you selected has passed, the machine will print the journal early and then erase all jobs from memory.


If you want an extra report before it is due to print, you can print it manually without erasing the jobs from memory.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

FAX-2840, FAX-2845, FAX-2845R, FAX-2940, FAX-2940R, MFC-7360N, MFC-7360NR, MFC-7460DN, MFC-7860DW, MFC-7860DWR, MFC-8370DN, MFC-8380DN, MFC-8460N, MFC-8510DN, MFC-8520DN, MFC-8860DN, MFC-8870DW, MFC-8880DN, MFC-8890DW, MFC-9120CN, MFC-9320CW, MFC-9440CN, MFC-9450CDN, MFC-9460CDN, MFC-9465CDN, MFC-9840CDW

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