FAQs & Troubleshooting

FAQs & Troubleshooting

How do I clear the message "Paper Jam Back" from the LCD display?

To clear paper jams, please follow the steps below.


After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front or back cover of the machine, DO NOT touch the shaded parts shown in the illustration.

  1. Press the cover release lever to open the front cover.


  2. Take out the drum unit and toner cartridge assembly.


  3. Open the back cover.


  4. Pull the tabs at the left and right hand sides toward you to open the fuser cover (1).


  5. Using both hands, gently pull the jammed paper out of the fuser unit.


  6. Close the back cover.


  7. Put the drum unit and toner cartridge assembly back in the machine.


  8. Close the front cover.



If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-8060, DCP-8065DN, MFC-8460N, MFC-8860DN, MFC-8870DW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.