FAQs & Troubleshooting

FAQs & Troubleshooting

How do I clear the message "Paper Jam Inside" from the LCD display?

To clear paper jams, please follow the steps below.


  1. Press the cover release lever to open the front cover.


  2. Take out the drum unit and toner cartridge assembly.


  3. Hold down the lock lever on the right and take the toner cartridge out of the drum unit.

    Take out the jammed paper if there is any inside the drum unit.


  4. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.


  5. Put the drum unit and toner cartridge assembly back in the machine.


  6. Close the front cover.



If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-8060, DCP-8065DN, MFC-8460N, MFC-8860DN, MFC-8870DW

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