FAQs & Troubleshooting

FAQs & Troubleshooting

When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?

If you see the error message "This feature is not available because there is no OCR Software installed", click here to see the details of the solution.


This error message appears because Windows XP SP2 does not support the file type used for the Scan to OCR function.  To correct this issue you need to change the settings of your computer.  Please follow the instructions below:


  2. Windows XP Classic View
    Double click the System icon.

    Windows XP Category View
    Click Performance and Maintenance and click System.

  3. Click the Advanced tab and under Performance click the Settings button.
  4. Click the Data Execution Prevention tab and select Turn on DEP for all programs and services except those I select:. Click Add.

  1. Go to Local Disk(C:) and double click Program Files.Then, double click Brother, double click ControlCenter3 and click brctrcen (.exe may appear as the file extension).

  1. Click OPEN. You will return to the "Data Execution Prevention" tab and the "ControlCenter Program" will now appear in the box. Verify it is selected with a check mark next to it.
  2. Click OK.
  3. Restart your computer.

After your computer restarts, the issue should be resolved.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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