FAQs & Troubleshooting

FAQs & Troubleshooting

I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?

You can choose from several file formats when using the Scan to E-mail feature.

  • Windows Bitmap (*.bmp)
  • JPEG (*.jpg)
  • TIFF- Uncompressed (*.tif)
  • TIFF- Compressed (*.tif)
  • TIFF Multi-Page- Uncompressed (*.tif)
  • TIFF Multi-Page- Compressed (*.tif)
  • Portable Network Graphics (*.png)
  • PDF (*.pdf)

If you select TIFF or JPEG attachment format, you don't need a special viewer.

To change the default E-mail attachment file type, right-click the E-mail button on the ControlCenter, click ControlCenter Configuration and click the Software Button tab. From the File Type drop-down, make your selection and click OK.


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