FAQs & Troubleshooting

FAQs & Troubleshooting

I cannot print from the printer in a network-shared environment. What can I do?

It could be that the correct printer driver for the client computer's Operating System has not been installed before using the printer in a network-shared environment.

This problem may occur if the printer port is not selected during the installation of the Brother Printer Driver & Software Package or Driver Deployment Wizard in this condition.



To avoid this problem, make sure you install the printer driver for the client Operating System to the server Operating System first.

To solve this problem,


After you have installed the driver from the included installer CD or by downloading from the Brother Solutions Center to your computer, follow the instructions below.


1. Uninstall the Windows printer driver on the client computer.


Uninstall with Printer Driver Uninstall Tool:

  • Included installer CD

Insert the CD-ROM, right-click <CD drive> and select [open], and the double-click the file,[<CD drive>:\Tools\Ptsweep\"printer name"\32bit( or 64bit)\ptsweep.exe]

  • Download from Brother Solutions Center

Click here to download [ptsweep.exe].


a.  Quit all applications.
b.  Double-click the downloaded file and extract it.
c.  Double-click "ptsweep.exe" to start up the tool.
d.  Check the list of models, and then click Run.
e.  A message will appear indicating that the information was deleted.
f.   Click OK and restart the computer.

2. Install the appropriate printer driver for the client computer's Operating System on the Server computer.

a.  Open the printer folder. (To learn how to open the printer folder, see “How to open the Devices and Printers window.”)

b.  Right-click on the printer name icon and select "Properties"
      (Windows 7 / Windows 8 / Windows 10 users - Select "Printers properties".)

c.  Open the Sharing tab and click "Additional Drivers".




d. Check the check box as follows.


Check "x86" if the client computer's Operating System is 32bit.

Check "x64" if the client computer's Operating System is 64bit.


additional drivers


e. Click on OK.

f.  A new dialog window will open. 
    Click Browse and select the folder where the printer driver exists from the drop down 
    list box in the DRIVES field to select the folder where the printer driver exists.

g.  Click Open.

h.  Click OK.


3. Reinstall the printer driver to the client computer.

    For Windows XP SP3 32 bit Users:

a. Click "Add a printer" in the printer folder.

b. Click Next.

c. Select "A network printer or a printer attached to another computer" and click Next.

d. Select "Connect to this printer" and then input the Network Shared Printer name, e.g. \\server\xx-xxx"

e. Click Next.

f. If you want to use the printer as the default printer, select "Yes".

g. Click Next.

h. Click Finish.

   For Windows Vista 32 bit SP2 / Windows 7 / Windows 8 Users:

  • You must be logged on as an Administrator.
  • If the "User Account Control" prompt is displayed, click Continue.
  • If the "Windows Security Alert" prompt is displayed, click "Install this driver software anyway".

a.  Click "Add a printer" in the printer folder ( [Devices and Printers] folder for Windows 7 / Windows 8).

b.  Click "Add a network, wireless or Bluetooth printer".

c.  Click "The printer that I want isn't listed".

d.  Select "Select a shared printer by name" and input the Network Shared Printer name, e.g. \\server\xx-xxx

e.  Click Next.

f.  The Test Print dialog appears. Click Finish.

4.  After finishing the installation, try printing again.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

QL-1050, QL-1050N, QL-1060N, QL-580N, QL-710W, QL-720NW, RJ-4040, TD-2120N, TD-2130N, TD-4100N

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