QL-810W

FAQs & Troubleshooting

FAQs & Troubleshooting

How do I connect my computer to the printer using the Wireless Direct mode?

For Windows :

  1. Download Software/Document Installer from the [Downloads] section of this website and then start the installer. P-touch Editor, Printer Setting Tool, and other software are installed in addition to the printer driver.
     
  2. When the dialog box for selecting the connection method is displayed after the printer driver installation starts, select [Local Connection (USB)] and follow the installer instructions.
    USB connection
     
  3. When the installation is finished, turn on the Wi-Fi® function of the printer.
    • QL-810W: Press and hold the Wi-Fi (Wi-Fi) button and confirm that the Wi-Fi LED flashes or lights in blue.
    • QL-820NWB: Turn on the Wi-Fi function using the printer.
      1. Press the Menu Button and [arrow_down] Button to select the [WLAN] menu, and then press the [OK] Button.
      2. Set [WLAN (On/Off)] to [On].
        The Wi-Fi (Wi-Fi) icon appears on the LCD.
  4. Change the settings of the printer.
    Connect the printer and computer using a USB cable. Start the Printer Setting Tool on your computer, and click the [Communication Settings] button. Confirm the SSID (network name) and password (network key) in the [Wireless Direct] tab, and then select [Wireless Direct] for [Selected Interface] in [Communication Settings] in the [General] tab.
    Wireless Direct
     
  5. From your computer, select the SSID you confirmed in step 4 and connect to the printer.
    SSID
     
    • The factory setting for the SSID is "DIRECT-*****_QL-810W" or "DIRECT-*****_QL-820NWB", where "***** " is the last five digits of the product serial number.
    • If you are prompted to enter a password, enter the password (network key) you confirmed in step 4.
    • For Windows 10, select the [Connect automatically] check box.
    • It may take several minutes until the connection is finished.
  6. Start the Printer Setting Tool on your computer again, and click the [Communication Settings] button.
    Confirm the IP address in [Current Status] in the [Wireless Direct] tab.
    IP address
     
  7. Open the [Devices and Printers] window. (For more information about opening the window, click here.)
    Click [Add a printer].

    For Windows 8.1/10, click [The printer that I want isn't listed] on the bottom of the window instead of selecting the displayed printer icon for the QL-810W or QL-820NWB.
    Add a device
     
  8. For Windows 8.1/10: Select the [Add a local printer or network printer with manual settings] option, and then click the [Next] button.
    For operating systems other than Windows 8.1/10: Click the [Add a local printer].
     
  9. Select the [Create a new port] option, select [Standard TCP/IP Port], and then click the [Next] button.
     
  10. Enter the IP address you confirmed in step 6, and then click the [Next] button. The computer will start searching for the TCP/IP port.
     
  11. When the dialog box with [Which version of the driver do you want to use?] appears, select the [Use the driver that is currently installed (recommended)] option, and then click the [Next] button. Confirm the printer name, and then click the [Next] button. You have finished connecting your computer to the printer.
     
  12. Open the [Devices and Printers] window again, click the [Ports] tab in the [Printer Properties] dialog box, confirm that the IP address for the printer is the same as the address you confirmed in step 6 and that the [Standard TCP/IP Port] option (not WSD port) is selected.
     
  13. Start P-touch Editor to create and print labels.

 

For Mac:

  1. Download Full Software Package from the [Downloads] section of this website, double-click the file, and then start the installer from [StartHere].
     
  2. When the dialog box for selecting the connection method is displayed after the printer driver installation starts, select [Local Connection (USB)] and follow the installer instructions.
    USB connection
     
  3. When the installation is finished, turn on the Wi-Fi function of the printer.
    • QL-810W: Press and hold the Wi-Fi (Wi-Fi) button and confirm that the Wi-Fi LED flashes or lights in blue.
    • QL-820NWB: Turn on the Wi-Fi function using the printer.
      1. Press the Menu Button and [arrow_down] Button to select the [WLAN] menu, and then press the [OK] Button.
      2. Set [WLAN (On/Off)] to [On].
        The Wi-Fi (Wi-Fi) icon appears on the LCD.
  4. Change the settings of the printer.
    Connect the printer and computer using a USB cable. Start the Printer Setting Tool from the computer, set [WirelessDirect] to [On] in the [Wireless LAN] tab, and confirm the SSID (network name) and password (network key).
    Wireless Direct
     
  5. From your computer, select the SSID you confirmed in step 4 and connect to the printer.
    SSID
    • The factory setting for the SSID is "DIRECT-*****_QL-810W" or "DIRECT-*****_QL-820NWB", where "***** " is the last five digits of the product serial number.
    • If you are prompted to enter a password, enter the password (network key) you confirmed in step 4.
    • It may take several minutes until the connection is finished.
  6. Add the printer in the operating system.
    Select [Printers & Scanners] from [System Preferences], and then click the [+] button.
    Register the printer
     
  7. Select the printer you want to use from the list.
    Select the item with "CUPS" next to the model name in the [Use] list.
    Add a printer
     
  8. Click the [Add] button.
  9. Start P-touch Editor to create and print labels.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

QL-810W, QL-820NWB

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