HL-5370DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM

This FAQ explains how to configure your Brother machine for a wireless network using the Wireless setup wizard and a network cable temporarily. (The computer must be on your network.)

 

If you do not have a network (LAN) cable, you can configure your Brother machine using automatic wireless mode (SecureEasySetup™, Wi-Fi Protected Setup or AOSS™) when your WLAN access point/router supports SecureEasySetup™, Wi-Fi Protected Setup or AOSS™. Click here to see the details of how to configure the Brother machine for a wireless network using automatic wireless mode (SecureEasySetup™, Wi-Fi Protected Setup or AOSS™).

 

 

STEP I: Before configuring the wireless settings:

You must know your wireless network settings of the WLAN access point/router. Check and record the current wireless network settings below.

 

  • Network Name (SSID: Service Set ID, ESSID: Extended Service Set ID)
  • Network Key (Password, Security Key or Encryption Key, etc.)

 

How to find the Network Name (SSID, ESSID) and Network Key?

  1. See the side of your WLAN access point/router.

    WLAN access point/router
     
  2. See the documentation provided with your WLAN access point/router.
  3. The initial Network Name could be the manufacturer's name or the model name.

If you don't know your wireless settings of your WLAN access point/router, click here to see the details of how to find SSID and Network Key.

 

 

STEP II: Configure the wireless settings:

 

 

Please follow the steps below.

NOTE: The screens may differ depending on operating system being used and your Brother machine.

 

  1. Connect the AC power cord to your Brother machine and then connect it to an AC power outlet (electrical socket). Turn on your Brother machine.
     
  2. Turn on your computer. (You must be logged on with Administrator rights.)
     
  3. Put the supplied CD-ROM into your CD-ROM drive.

    For Windows users
    For Macintosh users

    If you do not have the CD-ROM:
    For Windows users:
    Please go to Downloads section of this website and download Wireless Setup Wizard for Windows. First, follow the installation instructions on the download page. Once the Wireless Setup Wizard screen appears, follow the steps from Step 7 below.

    After wireless configuration, please go to Downloads section of this website and download Full Driver & Software Package. The installation instructions are available in the download.

    For Macintosh users:
    Please go to Downloads section of this website and download Wireless Setup Wizard for Macintosh. First, follow the installation instructions on the download page. Once the Wireless Setup Wizard screen appears, follow the steps from Step 7 below.

    After wireless configuration, please go to Downloads section of this website and download printer driver. The installation instructions are available in the download.

     

     

    For Windows users:
    The installation screen will appear automatically. If prompted, choose your model and language. Continue to Step 4.

    NOTE: If the installation screen does not appear automatically, click here to see how to open the installation screen.

    For Macintosh users:
    Double-click the HL5300 icon on your desktop. Double-click the Start Here icon. If prompted, choose your model and language. Continue to Step 4.

    Start Here icon
     
  4. The CD-ROM main menu will appear. Click Install Printer Driver.

    CD-ROM main menu

    - For Windows users, choose the Install Printer Driver icon for your region.

    - When the User Account Control screen appears, click Allow or Yes.
     
  5. Click Wireless Network users.

    CD-ROM install menu
     
  6. Choose Wireless Setup and Driver Install (Recommended) and click Next.

    Wireless Installation Type
     
  7. Choose Step by Step install (Recommended) and then click Next.

    Step by Step install
     
  8. Choose With cable (Recommended) and then click Next.

    Setting Up Wireless
     
  9. Connect the Brother printer to your access point using a network cable and click Next.

    Connecting your device to your access point/router

    LAN cable entry point
     
  10. Choose the printer you wish to configure, and click Next. If the list is blank, check if the access point and the printer are powered on, and then click Refresh.

    Available Wireless Devices

    - The default Node name is "BRNxxxxxxxxxxxx".

    - You can find your printer's MAC Address (Ethernet Address) and the IP Address by printing out the Printer Settings Page.

    - If you are using personal firewall software, disable it. After the installation, restart your personal firewall software.

     
  11. The wizard will search for wireless networks available from your printer. Choose the access point you wish to associate the printer with, and then click Next.

    Available Wireless Networks

    • SETUP is the default SSID of the printer. Do not choose this SSID.
       
    • If the list is blank, check that the access point has power and is broadcasting the SSID, and then see if the printer and the access point are within range for wireless communication. Then, click Refresh.
       
    • If your access point is set to not broadcast the SSID you can manually add it by clicking the Add button. Follow the on-screen instructions for entering the Name (SSID), and then click Next.
    Wireless Network Name
     
  12. If the following screen appears, follow this step.
    If not, continue to Step 13.

    Attention!

    This screen will appear if you choose the Network Name (SSID, ESSID) of the unsecured WLAN access point/router. We recommend that you configure security settings of your WLAN access point/router to prevent unauthorized access to your network.

     

    • If you would like to configure security settings of your WLAN access point/router, click Cancel to exit the wizard. After configuring, please try to start again from the beginning.
    • If not, click OK and then continue to Step 14.

     

  13. If your network is configured for Authentication and Encryption, the following screen will appear. When configuring your Brother wireless printer, you must configure your printer to match the Authentication and Encryption settings you recorded earlier for your existing wireless network. Choose the Authentication Method and Encryption Mode from the pull-downs in each setting box. Then enter the Network key and Confirm Network Key, and then click Next.

    Authentication Method and Encryption Mode

    - If you want to setup or configure additional WEP key indexes other than WEP key1, click Advanced.

    - If you do not know the Authentication or Encryption settings for your network, click here to see the details of how to find SSID and Network Key.

    - If you are using WEP and the printed Network Configuration page in Step 14 shows Link OK in the Wireless Link Status, but the printer is not found on your network, make sure you entered the WEP key correctly. The WEP key is case sensitive.
     
  14. Confirm the settings are correct. Click Next to send the settings to the Brother machine. The Network Configuration page will be printed.

     

    • If you would like to change the IP Address, click Change IP Address and set the IP Address manually.
    • If you click Cancel, the settings will be disabled.

     

    Wireless Network Settings Confirmation

    Network Configuration page

    The control panel settings will be automatically changed to WLAN Enable when the wireless settings are sent to your printer.
     
  15. Check the printed Network Configuration page. Choose the status as it is shown for the Wireless Link Status on the Network Configuration page. Click Next.

     

    • If your status is Link OK, go to Step 17.
    • If your status is Failed to Associate, go to Step 16.

     

    Check the connection result of the Wireless Setup
     
  16. Click Finish. Wireless setup was unable to associate with a wireless network. This is probably due to incorrect security settings. Reset the print server back to its factory default settings. Click here to see the details of how to reset the machine back to factory settings. Confirm the security setting of your wireless network collected in STEP I and try starting from Step 4 again.

    Please Retry Wireless Setup
     
  17. Disconnect the network cable between your access point (hub or router) and the printer, and click Next.

    Disconnecting Your Device and Acces Point
     
  18. The driver installation starts. Follow the on-screen instructions to install the printer driver for network connection. Even if you have printed with USB connection, you need to install the printer driver for network connection.

    If the printer driver for network connection has already been installed, click Cancel to finish.

    - DO NOT try to cancel any of the screens during this installation.

    - If your wireless settings fail, an error message will appear during the installation of the printer driver and the installation will be terminated. If you encounter this failure, please go back to Step 4 and setup the wireless connection again.

    - If there are any programs running, close them.

    - Before installation, if you are using personal firewall software, disable it. After the installation, restart your personal firewall software.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-5370DW

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