FAQs & Troubleshooting

FAQs & Troubleshooting

What kind of paper can I use?

The printer loads paper from the installed paper tray, or the multi-purpose tray.
The names for the paper trays in the printer driver are as follows:

 Paper tray   Tray 1
 Multi-purpose tray  MP Tray
 Optional lower tray unit  Tray 2/ Tray 3

Media Type:

 Media Type Tray 1 Tray 2/3 MP Tray
 Plain Paper   Yes  Yes  Yes
 Recycled Paper  Yes  Yes  Yes
 Bond Paper  Yes *1  Yes *1  Yes *2
 Thin Paper  Yes  Yes  Yes
 Thick Paper      Yes
 Transparency  Yes *3 *4    Yes *3 *4
 Labels      Yes *4
 Envelopes      Yes


*1) 60 gsm to 105 gsm (16 to 28 lb)
*2) 60 gsm to 161 gsm (16 to 43 lb)
*3) Up to 10 sheets
*4) A4 or Letter 

Paper weight;
Plain Paper: 75 gsm to 105 gsm (20 to 28 lb)
Bond Paper: Rough paper - 60 gsm to 161 gsm (16 to 43 lb)
Think Paper: 60 gsm to 75 gsm (16 to 20 lb)
Thick Paper: 105 gsm to 161 gsm (28 to 43 lb)

Media Size and Number of sheets:

   MP Tray  Tray 1  Tray 2, 3
 Paper Size Width:69.9 to 215.9 mm
(2.75 to 8.5 in.)
Length:116 to 406.4 mm(4.57 to 16 in.)
A4, Letter, Legal, B5(ISO), A5, A6, B6(ISO), Executive A4, Letter, Legal, B5(ISO), A5, B6(ISO), Executive
 Number of sheets 50 sheets
(80 gsm or 20lb)
250 sheets
(80 gsm or 20lb)
250 sheets
(80 gsm or 20lb)



Legal size paper is not available in some regions outside the USA and Canada.

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If you need further assistance, please contact Brother customer service:

Related Models

HL-5240, HL-5240L

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