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FAQs & Troubleshooting

FAQs & Troubleshooting

What kind of paper can I use?

The names for the paper trays in the printer driver and this guide are as follows:


 Upper paper tray  TRAY 1
 Multi-purpose tray  MP TRAY
 Optional Lower tray  TRAY 2, TRAY 3, TRAY 4
 Optional Duplex unit for 2-Sided(Duplex) printing  DX
 Optional Mailbox unit  MX

Media Type:

 Media Type  Tray 1
 60 to 105gsm
(16 to 28 lbs.) 
 MP tray 
 60 to 200 gsm
(16 to 53 lbs.) 
 Tray 2/3/4
 60 to 105 gsm
(16 to 28 lbs.)
 60 to 105 gsm
(16 to 28 lbs.) 
 60 to 105 gsm
(16 to 28 lbs.) 
 Plain Paper   Yes  Yes  Yes  Yes  Yes
 Recycled Paper  Yes  Yes  Yes  Yes  Yes
 Bond Paper  Yes  Yes  Yes  Yes  Yes
 Thick Paper    Yes      
 Transparency    Yes *1      
 Labels    Yes *1      
 Envelopes    Yes      
 Card Stock    Yes      



*1) A4 or Letter

When you print on thick paper, labels and card stock, we recommend that you select the media type setting as in the above table from the printer driver according to the paper weight.

Media Size and Number of sheets:

   Tray 1  MP Tray  Tray 2/3/4
 Paper Size

 A4, Letter, Legal, B5(JIS / ISO),  Executive, A5, A6, B6

A4, Letter, Legal, B5(JIS / ISO), Executive, A5, A6, B6, COM-10, Monarch, C5, DL

Width: 98.4 to 216mm
            (3.87 to 8.5 in.)
Height: 148.5 to 356 mm
            (5.85 to 14.0 in.)
 A4, Letter, Legal, B5(JIS / ISO), A5, Executive
 Number of sheets  500 sheets
 (80gsm or 20lb)
 100 sheets
 (80 gsm or 20lb)
 transparency: 10 sheets
 envelope      : 10 sheets
 label stock    : 10 sheets
 500 sheets
(80 gsm or 20lb)


   DX  MX
 Paper Size

 A4, Letter, Legal, B5(JIS), Executive

 A4, Letter, Legal, B5(JIS / ISO), Executive
 Number of sheets  
 100 sheets per bin
 (80 gsm or 20lb)

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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