Model discontinued. This page is no longer updated.


FAQs & Troubleshooting

FAQs & Troubleshooting

How do I clean the inside of the printer?

Clean the inside of the printer (scanner window) as follows:




Do NOT use flammable substances or any type of spray to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock.

When you clean the printer interior, pay attention to the following:

  • If your clothes are smeared with toner, wipe off the toner with a dry cloth and immediately wash the clothes in cold water to avoid stains.
  • Never touch the hot fuser.
  • Never touch or clean the transfer roller, or print quality may be adversely affected.
  • Be careful not to inhale the toner.
  1. Turn off the printer power switch, and then unplug the power cord.


  2. Open the top cover.


  3. Remove the toner cartridge.


    After you have just used the printer, some internal parts of the printer are extremely hot. When you open the top cover of the printer, never touch the fuser and fixing roller.


  4. Wipe off toner and paper dust from the metal plate in the printer with a dry, soft cloth.


  5. Lift up the metal plater inside the printer.


  6. Wipe off toner and paper dust from the back of the metal plate and the surface underneath it with a dry, soft cloth.


  7. Lower the metal plate.


  8. Wipe the scanner window with a dry, soft cloth.


  9. Install the toner cartridge into the printer.


  10. Close the top cover.


  11. Plug the power cord into the AC outlet, and then turn on the printer.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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