Model discontinued. This page is no longer updated.


FAQs & Troubleshooting

FAQs & Troubleshooting



If a paper jam occurs in theDuplex unit, follow these steps:
  1. Open the top cover of the printer.
  1. Slowly remove the jammed paper from the paper exit of the duplex unit with both hands.
  1. Open the duplex unit cover gently with both hands.
  1. Remove the duplex unit from the printer with both hands.

Look inside the printer duplex unit slot and make sure that the jammed paper is not in there.

Remove the duplex unit by holding it firmly with both hands because the shaded part in the illustration is heavier.

  1. Remove the jammed paper from inside the duplex unit.
  1. Re-install the duplex unit into the printer.
  1. Close the duplex unit cover gently.
  1. Close the top cover of the printer.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models


Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.