HL-2460
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FAQs & Troubleshooting |
JAM TRAY (Inside the Paper Tray)
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**xxxx indicates the tray number that contains jammed paper.
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Note: The LCD names for the paper trays are as follows.
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Tray type |
Tray name |
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Upper paper tray |
TRAY1 |
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Optional Lower tray |
TRAY2 or TRAY3 or TRAY4 |
If a paper jam occurs inside the paper tray, follow these steps:
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Pull the paper tray completely out of the printer.
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Use both hands to slowly pull out the jammed paper.
When you cannot remove a small piece of jammed paper, it is easy to remove it by turning the dial to the lower position, as shown below.
If a paper jam occurs when using A6 size paper, remove the jammed paper, turn over the stack of the paper in the paper cassette, and print it again.
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Put paper below the maximum paper mark. Make sure that the paper guide release lever is set to the paper size in the paper cassette.
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Put the paper tray firmly back in the printer.
DO NOT take out the upper paper tray while paper is feeding from a lower paper tray because this may cause a paper jam.
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
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