FAQs & Troubleshooting

FAQs & Troubleshooting

Cartridge Error

The Cartridge Error message appears if the drum unit and toner cartridge assembly is not installed correctly. When the Cartridge Error message appears, the following LED indication is shown on the control panel. The Error LED (Error) will blink 4 times and turn off for 1 second.




Please follow the steps below to clear the Cartridge Error message.


  1. Open the top cover.

  2. Slowly take out the drum unit and toner cartridge assembly.

  3. Put the drum unit and toner cartridge assembly back into the machine again.

  4. Close the top cover.



Verify you are using a genuine Brother toner cartridge. Use only a genuine Brother Original drum unit and genuine Brother Original toner cartridge.



If the problem continues, contact Brother Customer Service from the "Contact Us" section.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-1110, HL-1110E, HL-1110R, HL-1112, HL-1112E, HL-1112R, HL-1202R, HL-1210W, HL-1210WE, HL-1210WR, HL-1212W, HL-1212WE, HL-1212WR, HL-1222WE, HL-1223WE, HL-1223WR

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