FAQs & Troubleshooting

FAQs & Troubleshooting

Service Call

The Service Call error appears when there is an error that cannot be cleared by the user. When the Service Call message appears, the following LED indication is shown on the control panel. (All LEDs are blinking.)  




Turn off the machine, and then turn it back on and try to print again.
If the error is not cleared after turning the machine off and then back on, press Power. The LEDs will light up as the images below to identify the error.
Make a note of the indication and report the error status to your dealer or Brother Customer Service.

Main PCB failure:

The Ready LED (Error) will blink 7 times or 4 times.

MainPCB4 MainPCB7

Fuser unit failure:

The Ready LED (Ready) will blink 3 times.


Laser unit failure:

The Ready LED (Ready) will blink 5 times.


Main motor failure:

The Ready LED (Ready) will blink 6 times.


High voltage failure:

The Ready LED (Ready) will blink twice.


Zero Cross Error:

The Ready LED (Ready) will blink once.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-1110, HL-1110E, HL-1110R, HL-1112, HL-1112E, HL-1112R, HL-1202R, HL-1210W, HL-1210WE, HL-1210WR, HL-1212W, HL-1212WE, HL-1212WR, HL-1222WE, HL-1223WE, HL-1223WR

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