FAQs & Troubleshooting
The machine does not make stitches
Needle is turned, bent or the point is dull.
Replace the needle.
Refer to How do I change the needle?
Bobbin is set incorrectly.
Reset the bobbin thread correctly.
Refer to How do I install the bobbin wound with thread ?
Upper threading is incorrect.
Check the steps for threading the machine and rethread the machine correctly.
Refer to How do I thread my machine?
AE1700, AE2500, AE2700, ArtCity 140, ArtCity 170, ArtCity 190, ArtCity 200, ArtCity 250A, ArtCity 300A, ArtCity140S, ArtCity170S, artwork 10, artwork 19, artwork 20, artwork 22, artwork 22N, artwork 31, artwork 31SE, artwork 33A, artwork 37A, AS-40, AZ14, AZ17, BC-2100/2300, BC-2500, BN27, BN37, BQ17, BQ25, Classic 20, Classic 30, Classic 40, comfort 40E, comfort 60E, CS10, CS10s, CS120WT, CS120WTs, CS-6000/6000t, CS70, CS70s, CX5, CX70PE, CX70PEs, DS-120, DS120s, DS120x, DS-140, DS-160, DS50, e15, e20, Elite 45, Elite 55, ES-2000, ES-2020, ES-2220, ES-2420, FS100WT, FS130QC, FS180QC, FS-20, FS20s, FS210, FS250FE, FS-40, FS40s, FS-40WT, FS45E, FS60, FS60s, FS60x, FS70E, FS70WT, FS70WTs, FS70WTx, G20, GS2700, Hanami 17, Hanami 25, Hanami 27s, Hanami 37s, HC14, HF27, HF37, HQ12, HQ18, HQ19, HQ22, J14, J14s, J17, J17s, JK1700, JK2500NT, JK2700NT, JS100, JS25, JS27, JS-40E, JS-50CE, JS-50E, JS-60E, JSL15, JSL18, JSL-30, JX14, JX17FE, KD144, KD144s, KD40, KE14, KE14s, KE20, KYOTO, L14, L14s, L17, LK14, LK14s, LS14, LS14s, LS17, LS200, LS200S, LS2225, LS2225S, LS2325, LS2325S, LS250s, LS300, LS300S, LS3125S, LS350s, LS5555, LS7555, LX1400, LX1400S, LX17, LX1700, LX1700S, LX25, LX27NT, LX3500, LX37NT, LX500, LX700, M14, ML500, ModerN 21, ModerN 210e, ModerN 27, ModerN 30A, ModerN 39A, ModerN 40e, ModerN 50e, ModerN 60e, ModerN14, ModerN17, MS-4, MS40, MS-5, MS50, MS-6, MS60, OKINAWA, PS70, R214, RH127, RH137, RL417, RL425, RS100, RS100S, RS200, RS200S, RS21, RS-240/250/260, RS31, RS40s, RS45s, SAPPORO, Satori 100, Satori 200, Satori 300, Satori 400, SL10, SM-340E, SM-360E, ST55E, STAR 1400, STAR 17, STAR 25, STAR 27s, STAR 37s, STAR 555, STAR 55X, STAR 777, Style 100Q, Style 20, Style 25, Style 30s, Style 35s, Style 80e, Style-40e, Style-50e, Style-60e, TOKYO, UJ417, Universal 17, Universal 25, Universal 27S, Universal 37S, Vitrage M71, Vitrage M73, Vitrage M75, Vitrage M77, Vitrage M79, X10, X14, X14s, X17, X17s, X4, X7, X8, XN1700, XN2500, XQ2700, XQ3700, XR27NT, XR37NT, XR-6600, XT27, XT37