Model discontinued. This page is no longer updated.


FAQs & Troubleshooting

FAQs & Troubleshooting

How can I clear the "PAPER JAM" error message?

First, unplug the machine for safety and disconnect the telephone line. Next, follow these instructions based on where the paper jam is located.


  1. Remove any paper that is not jammed.
  1. Open the top cover by lifting the lever on the right side of the top cover.
  1. Pull the paper gently from the paper feeder toward the front of  fax machine. If the paper is jammed, then pull it toward the front of your fax machine.
  1. Remove the print cartridge and turn the spool to tighten the ribbon.
  2. Install the cartridge.
  3. Close the top cover. Press down on both sides of the top cover until it clicks.
  4. Put the paper back into the paper tray.
  5. Connect the power cord and then the telephone line.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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