FAQs & Troubleshooting

FAQs & Troubleshooting

I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.

This issue occurs because the ICA scanner driver required by the Image Capture software is not available for your Brother machine. Please use other TWAIN compliant software such as Presto! PageManager® 9 or DSmobile Capture. DSmobile Capture is installed automatically when Scanner Driver is installed.


The ICA scanner driver is also not available for OS X 10.8 or earlier. However, the Image Capture software may work on OS X 10.8 or earlier if the TWAIN scanner driver is used instead of the ICA scanner driver.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DS-620, DS-720D, DS-820W, DS-920DW

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