FAQs & Troubleshooting

FAQs & Troubleshooting

Clean the Drum Unit

If your printout has dots or other repeating marks at 94 mm intervals, the drum may have foreign material, such as glue from a label, stuck on the drum surface.

  1. Make sure the machine is in Ready Mode.
  2. Press [Settings]>[All Settings]>[Print Reports]>[Drum Dot Print].
  3. Press [Yes].
    The machine prints the Drum Dot Check Sheet.
  4. Press .
  5. Press and hold to turn the machine off.
  6. Open the front cover.
  7. Remove the toner cartridge and drum unit assembly from the machine.
  8. Push down the green lock lever and take the toner cartridge out of the drum unit.
  9. Turn the drum unit as shown in the illustration. Make sure that the drum unit gear is on the left side.
  10. Use the numbered markers next to the drum roller to find the mark on the drum. For example, a dot in column 2 on the check sheet means that there is a mark in drum region “2”.
  11. Turn the edge of the drum unit toward you while looking at the drum surface to find the mark.
    • To avoid print quality problems, DO NOT touch the surface of the drum unit, only the edge.
    • You can turn the drum unit gear more easily by pulling down the black levers. When you have finished turning the gear, push the levers back to the original position.
  12. Wipe the surface of the drum gently with a dry cotton swab until the mark on the surface comes off.
    DO NOT clean the surface of the photosensitive drum with a sharp object or any liquids.
  13. Put the toner cartridge firmly into the drum unit until you hear it lock into place.
    Make sure you put the toner cartridge in correctly or it may separate from the drum unit.
  14. Install the toner cartridge and drum unit assembly back into the machine.
  15. Close the front cover of the machine.
  16. Press to turn the machine on.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-L5500DN, DCP-L6600DW, MFC-L5700DN, MFC-L5750DW, MFC-L6800DW(T), MFC-L6900DW(T), MFC-L6950DW, MFC-L6970DW

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