FAQs & Troubleshooting

FAQs & Troubleshooting

When I print or copy a document with fast mode, the printing is shifted too high on the paper.

Powder from the paper may build up on the surface of the paper pick-up roller. This may cause the paper to slip as it is picked from the tray. To resolve this issue follow the steps below:

  • Clean the paper pick-up roller

    1. Pull the paper trays completely out of the machine.
    2. Unplug the machine from the AC power outlet and open the Jam Clear Cover (1) at the back of the machine.

    3. Clean the Paper Pick-up Roller (1) with isopropyl alcohol on a cotton swab.

    4. Close the Jam Clear Cover. Make sure the Jam Clear Cover is closed properly.
    5. Put the paper trays firmly back in the machine.
    6. Re-connect the power cord.

  • Flip the paper in the paper tray

    If you are using paper that has a coating on one side (ex. Photo Paper) skip this step.

    1. Take the paper out of the tray and fan the stack of paper well.
    2. Install the paper into the paper tray with the other side of paper face up.
    3. Put the paper tray firmly back in the machine.
    4. Start copying or printing again.


If you still have a problem after performing the previous steps Brother recommends copying or printing your document at a higher resolution (increased resolutions will print your document at slower speeds).

  • Change the copy or print quality setting

    -  for Copy

    1. Press the Up or Down arrow key to select Quality.
    2. Select Normal or Best and press OK.
    3. Start copying.

    - for PC print

    For Windows users:

    1. Open Printing Preferences. (Click here to see how to open Printing Preferences.)

    2. Change the print mode at the Quality section. Select one of the modes Fast Normal, Normal, Fine, Photo or Highest.

    3. Click Apply -> OK

    For Mac OS X Users:

    1. Open Print dialog. (Click here to see how to open Print dialog.)
    2. Select Print Settings from the print box.
    3. Change the print mode at the Quality section. Select one of the modes Fast Normal, Normal, Fine, Photo or Highest.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-383C, DCP-385C, DCP-387C, DCP-585CW

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