PT-D800W

FAQs & Troubleshooting

FAQs & Troubleshooting

The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)

This error message appears when the tape width of the tape cassette installed in the machine is different from the one selected in P-touch Editor.

 

Error message

 

Solution 1:

  1. Check the tape width selected in P-touch Editor and install the correct tape cassette into the machine.
  2. Click Resume to print.

Solution 2:

  1. Click Cancel to cancel the print job.
  2. Select the tape width in P-touch Editor so that it matches the one installed in the machine, and then try to print again.

You can also use the following [Checks Media] buttons to automatically detect the tape width of the tape cassette installed in the machine.

 

  • P-touch Editor 5.1
    Express mode - Check Media button
    Professional mode - Check Media button
     
  • P-touch Editor 5.2 or later
    Express mode / Professional mode - Check Media button

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PT-D800W

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