RJ-2035B

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 05/11/2021
  • ID: faqp00100567_000

I cannot automatically reconnect my iPhone 11 to the printer via Bluetooth®.

  1. Make sure the printer and the Bluetooth module use the following firmware versions:
    Firmware Type Recommended Firmware Version
    Printer firmware B1.00.Q49 or later
    Bluetooth module firmware 2238 or later

     

  2. Connect the printer to a Windows computer using a USB cable.

  3. Start the BPM (Brother Printer Management Tool).
    You can download the BPM from the [Downloads] section of this website.

    The BPM does not support the Bluetooth connection. We recommend connecting the printer to your computer via USB.


  4. Check the printer firmware version in the Version column on the Home Screen.
    BPM - Home

  5. If necessary, update the printer firmware to version B1.00.Q49 or later.
    See "How to update the firmware".

    Make sure you finish the printer firmware update before updating the Bluetooth module firmware.


  6. Select your printer, and then click Printer Configuration.

  7. Click the Bluetooth tab, and then check the Bluetooth module firmware version in the BT Software field.
    Printer Configuration - Bluetooth

  8. Update the Bluetooth module firmware to version 2238 or later, if necessary:
     
    1. Download the zip file from the table below and then double-click it to unzip it.
      Download

       

    2. Click File Manager.

      Select Firmware File from the File Type drop-down list.
      Click Browse to select the Bluetooth Firmware "*******.NEW" from the unzipped files, and then click Download.
      Font Manager

    3. The printer's green LED blinks during the firmware update.
      Wait for the printer to restart automatically.

    4. Click the Bluetooth tab, and check that the BT Software field shows the Bluetooth module firmware version 2238 or later.
      Printer Configuration - Bluetooth

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

RJ-2035B, RJ-3035B

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