TJ-4120TN
 |
FAQs & Troubleshooting |
The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
If the LED is flashing in red or an error message is displayed on the computer, check the following:
Is the tape stuck inside the machine?
If you found the label stuck inside the machine, remove it carefully so as not to damage the printer.
Is the Gap/Black Mark Sensor calibrated?
For details about how to calibrate, see the step of using the BPM in the FAQ: "How to load the Media".
Is the paper size set properly?
Check that the paper size is set to the same as the roll installed in the printer as follows:
-
Connect your computer and the printer, and then make sure that the printer is turned on.
-
Start the BPM, and then click the Printer Configuration button.
-
Check the Paper Width/ Paper Height settings in the FBPL tab.
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
Related Models
TD-4420TN, TD-4520TN, TD-4650TNWB, TD-4650TNWBR, TD-4750TNWB, TD-4750TNWBR, TJ-4005DN, TJ-4020TN, TJ-4021TN, TJ-4021TNR, TJ-4120TN, TJ-4121TN, TJ-4121TNR, TJ-4420TN, TJ-4422TN, TJ-4520TN, TJ-4522TN
Content Feedback
To help us improve our support, please provide your feedback below.
