QL-800

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 04/10/2022
  • ID: faqp00100384_000

I cannot print and get an error message "Monochrome media is installed." (P-touch Editor for Windows)

If the DK roll installed in the printer does not match the 2-color mode setting in P-touch Editor, printing is not possible, and the following error message appears:

Cannot print

 

Use the Black/Red on White DK roll for 2-color printing. Do the following:

 

  1. Click the [Cancel] button to cancel the print job.
  2. Install the Black/Red on White DK roll in the printer.
  3. Make sure the 2-color mode setting in P-touch Editor is set to ON.
    For the details about how to activate the 2-color mode setting in P-touch Editor, see "2-color Printing is not possible.".
  4. Try printing again.

Related FAQs

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

QL-800, QL-810W/810Wc, QL-820NWB/820NWBc

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