QL-820NWB/820NWBc

FAQs & Troubleshooting

FAQs & Troubleshooting

When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.

This problem may occur on some Windows computers.

To resolve the issue, make sure you are using a COM port compatible with your printer.

 

To change the printer port, follow the steps below:

 

  1. Open the [Devices and Printers] window. (Refer to the FAQ: “How to open the Devices and Printers window“.)
  2. Right-click on the model name of your printer and select [Properties].
  3. Open the [Services] tab and confirm the COM port specified for the Serial Port Profile (SPP) option, and then click [OK] to close the window.
  4. In the [Devices and Printers] window, right-click your printer and select [Printer Properties].
  5. Open the [Ports] tab and select the same port as you confirmed in step 3.
  6. Click [OK] to close the window.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PJ-762, PJ-763, PJ-763MFi, QL-1110NWB/1110NWBc, QL-820NWB/820NWBc, RJ-2030, RJ-2050, RJ-2150, RJ-4230B, RJ-4250WB, TD-4550DNWB / 4550DNWB(FC)

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.