PT-H500

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 06/12/2019
  • ID: faqp00001679_001

The tape color is not recognized.
I get the error message "Tape color not recognized" when I install a tape cassette in the printer.

Some tape cassettes are unable to identify their tape color.
If so, white color tape is displayed on the editing screen of P-touch Editor, instead of the actual tape color.
Printing will not be otherwise affected.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PT-D800W, PT-E500, PT-E550W, PT-H500, PT-P710BT, PT-P910BT, TP-M5000N

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