MFC-J6959DW

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 11/10/2022
  • ID: faq00100774_000

Roll Paper is Jammed in the Back of the Machine (Roll Paper Jam 01/02)

If the machine's display (hereinafter called LCD) displays the following Roll paper jam messages, follow these steps:

 

  • Roll Paper Jam 01
  • Roll Paper Jam 02
  1. Unplug the machine from the AC power outlet (electrical socket).
  2. If your LCD displays Roll Paper Jam02, open the upper Jam Clear Cover A (1) at the back of the machine.

    Open Jam Clear Cover A.
  3. Pull Tray #2 completely out of the machine as shown by the arrow.

    Pull Tray #2.
     
  4. Remove the Roll paper from Tray #2 and roll up the paper.

    Remove the Roll paper.

    If the feeding edge is folded, bent, or cut at an angle, cut it straight across.
    Cut it straight across.

  5. Reload the Roll paper in Tray #2.

    Reload the Roll paper.
     
  6. If your LCD displays Roll Paper Jam 02, close the upper Jam Clear Cover A at the back of the machine. Make sure the cover is closed completely.

    Close Jam Clear Cover A.
  7. Slowly push Tray #2 completely into the machine.

    Push Tray #2.
  8. Reconnect the power cord.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J6959DW

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