HL-J6100DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Other Problems

Direct Photo Printing Difficulties

Difficulties Suggestions

Part of my photo is missing when printed.

Make sure Borderless printing and Cropping are turned off.

See Related Information: Print Borderless Photos from a USB Flash Drive.

See Related Information: Print Photos with Auto Cropping.

Software Difficulties

Difficulties Suggestions

Cannot print.

Uninstall and reinstall the Brother driver.

“Device Busy” appears on the computer screen.

Make sure the machine is not showing an error message on the machine's display.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-J6000DW, HL-J6100DW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.