DCP-T820DW

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 19/04/2023
  • ID: faq00100483_001

I cannot install the Brother software (Mac)

Check the solution applicable for your case.

 

Case 1: An error message appears when I install the Full Software Package

(macOS 13 or later)
  1. From the Apple menu, click System Settings > Privacy & Security.
  2. Scroll and make sure that App Store and identified developers under Allow apps downloaded from is selected.
    If it is not, select it.  When prompted, enter your admin password to unlock Privacy & Security settings.
    If you select the App Store option, the installer may not work correctly.

    Privacy & Security
     
  3. Try to download and install the file again.
     
(macOS 10.13 - 12)
  1. From the Apple menu, click System Preferences > Security & Privacy.

    System Preferences
     
  2. In the General tab, make sure that App Store and identified developers under Allow apps downloaded from: is selected.
    If it is not, select it after clicking Click the lock to make changes.
    If you select the App Store option, the installer may not work correctly.

    Allow apps downloaded from
    Allow apps downloaded from
     
  3. Try to download and install the file again.
     

Case 2: I cannot use the CD-ROM supplied with my Brother machine (not available in all countries)

Install the Brother software

Download the latest Full Software Package and install it. The installation instructions are available on the download page.
> Click here to download Full Software Package in the Downloads section.

 

Manual

> Click here to go to the Manuals section and see the latest version of each guide.

 

 

Case 3: When installing the software, I am asked to type my password to install the software

Depending on how your Mac operating system was configured you may be required to enter the administrator password to install software or drivers.

 

NOTE: The screens may differ depending on operating system being used.

 

password

 

If you are not sure what the password of your Mac is, contact Apple or your organizations network administrator.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-J1050DW, DCP-J1140DW, DCP-J1200W(E), DCP-T220, DCP-T225, DCP-T420W, DCP-T425W, DCP-T426W, DCP-T520W, DCP-T525W, DCP-T720DW, DCP-T820DW, MFC-J1010DW, MFC-J4335DW(XL), MFC-J4340DW(E), MFC-J4535DWXL, MFC-J4540DW(XL), MFC-T920DW

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