MFC-J6947DW

FAQs & Troubleshooting

FAQs & Troubleshooting

After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.

If a replacement ink cartridge is not installed correctly, this issue may occur.
Remove the ink cartridge and re-install it slowly and firmly until it locks into place.

 

Follow the steps below to reinstall the ink cartridge:

 

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

 

  1. Insert the ink cartridge in the direction of the arrow on the label.
    Insert the ink cartridge in the direction of the arrow on the label
  2. Gently push the area marked "PUSH" until the ink cartridge locks into place.
    Gently push the area marked "PUSH" until the ink cartridge locks into place

    We recommend using genuine Brother supplies to ensure stable print quality and performance. Although not all non-genuine supplies may cause quality issues, using non-Brother supplies or refilling ink cartridges with third party ink, may adversely affect print quality or cause the machine to malfunction. The Brother limited warranty does not apply to any problem caused by the use of third party supplies.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-J1050DW, DCP-J1100DW, DCP-J1140DW, DCP-J1200W(E), HL-J6000DW, HL-J6100DW, MFC-J1010DW, MFC-J1300DW, MFC-J4335DW(XL), MFC-J4340DW(E), MFC-J4535DWXL, MFC-J4540DW(XL), MFC-J5945DW, MFC-J6945DW, MFC-J6947DW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.