DCP-J785DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Load photo paper

Follow the steps below to load photo paper in your Brother machine's photo paper tray (photo bypass tray):

 

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

 

  1. If the paper support flap (1) is open, close it, and then close the paper support (2).

    Close paper support flap and paper support

     

  2. Pull the paper tray completely out of the machine.

    Pull paper tray out

     

  3. Press the blue photo paper tray (photo bypass tray) release button (1) and slide whole the output paper tray cover forward until it locks into the photo printing position (2).

    Slide output paper tray cover forward

     

  4. Load up to 20 sheets of Photo or Photo L paper in the photo paper tray (photo bypass tray) with the printing surface face down.
    Loading more than 20 sheets of photo paper may cause paper jams.

    Load up to 20 sheets of photo paper

     

  5. Gently adjust the paper width guides (1) to fit the paper.
    Make sure the paper width guides touch the edges of the paper and the paper is flat in the tray.

    Adjust paper width guides to fit paper

     

  6. Slowly push the paper tray completely into the machine.

    Push paper tray completely into machine

    Do not open the paper support and the paper support flap when using the photo paper tray. Otherwise it is difficult to take out the printouts.

When you have finished printing photos, return the photo paper tray (photo bypass tray) to the Normal printing position. If you do not, you will get a No Paper Fed error when you use cut sheet paper.

Photo Paper Tray (photo bypass tray) in the Normal printing position

Photo Paper Tray in Normal printing position

Photo Paper Tray (photo bypass tray) in the Photo printing position

Photo Paper Tray in Photo printing position

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-J562DW, DCP-J572DW, DCP-J772DW, DCP-J774DW, DCP-J785DW, MFC-J680DW, MFC-J880DW, MFC-J985DW

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