MFC-J6910DW
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FAQs & Troubleshooting |
I'm having problems sending faxes to one particular number.
- If you are having problems sending faxes to all recipients, click here.
- (Only available for some countries.)
If you are only having problems sending faxes outside your area code, make sure you have long-distance service on your telephone line. If you do not have long-distance service, you will not be able to send long-distance faxes.
- If you are having a problem sending a fax to one particular number, follow these instructions:
SECTION A:
Verify if the number is a working fax number.
- Press Hook or pick up the handset of an external telephone.
- Dial the number.
- Do one of the following:
- If the number does not answer with fax tones, it is not a working fax number.
- If the number answers with fax tones, follow these steps:
- Press Hook again or hang up the extension phone.
- Go to SECTION B.
- Press Hook again or hang up the extension phone.
- If the number does not answer with fax tones, it is not a working fax number.
SECTION B:
Adjust the Brother machine's Compatibility setting. This adjusts the Brother machine's sensitivity to interference on the phone line by lowering its transmission speed:
*If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.
- Press Menu.
- Press the UP OR DOWN ARROW key to choose Initial Setup.
- Press OK.
- Press the UP OR DOWN ARROW key to choose Compatibility.
- Press the LEFT OR RIGHT ARROW key to choose Normal.
- Press OK.
- Press Stop/Exit.
- Try to send a fax to the "problem" fax number.
- If the fax is successful, the problem is solved.
- If the fax is not received, the problem is not the Brother machine.
There are several reasons you may be having a problem sending to that specific number. There may be a problem with the recipient's phone line or fax machine.
We recommend you contact the receiving party for additional information.
- If the fax is successful, the problem is solved.
<For touchscreen models>
- Press Menu on the screen.
- Press the UP OR DOWN ARROW to display Initial Setup.
- Press Initial Setup.
- Press the UP OR DOWN ARROW to display Compatibility.
- Press Compatibility.
- Press Normal.
- Press Stop/Exit.
- Try to send a fax to the "problem" fax number.
- If the fax is successful, the problem is solved.
- If the fax is not received, the problem is not the Brother machine.
There are several reasons you may be having a problem sending to that specific number. There may be a problem with the recipient's phone line or fax machine.
We recommend you contact the receiving party for additional information.
- If the fax is successful, the problem is solved.
- Press Hook or pick up the handset of an external telephone.
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