MFC-B7800DN
FAQs & Troubleshooting
I cannot scan via network.
For certain models, the wireless network connection can be used only when the optional Wireless Module is installed.
Follow the steps below to resolve the issue.
Step 1: Check the network connection
Check your Brother machine is available for network print.
If you cannot print, refer the FAQ as below:
> Click here to see how to resolve cannot print using my Brother machine on a wired network (Windows/macOS).
Step 2: Scan a document using the software that supports this product
Scan a document using Brother iPrint&Scan that supports this product.
> Click here to download the Brother iPrint&Scan in the Download section.
Step 3: Cannot scan using scan button
A Firewall may be preventing the application. Configure the Firewall settings to allow the application below.
Windows
Brother iPrint&Scan.exe
iPSNotifier.exe
macOS
Macintosh HD/ Library/ Printers/ Brother/ Utilities/ Server/ NETserver.app
Step 4(macOS): Make sure your router allows communication on the network via Bonjour
Does the router support Bonjour communication?
The router may be set to block Bonjour communication. Refer to the support documentation for your router and check the router settings.
If you don't know whether the router supports Bonjour or the method for changing the settings, contact the router manufacturer.
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
Related Models DCP-L2640DN, MFC-B7800DN, MFC-L2802DN, MFC-L5710DN, MFC-L5715DN
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