MFC-L2710DN
FAQs & Troubleshooting
I cannot scan via network.
Follow the steps below to resolve the issue.
Step 1: Check the network connection
Check your Brother machine is available for network print.
> Click here to see how to resolve cannot print using my Brother machine on a wired network (Windows/macOS).
Step 2: Scan a document using the software that supports this product
Scan a document using Brother iPrint&Scan that supports this product.> Click here to download the Brother iPrint&Scan in the Download section.
Step 3: Cannot scan using scan button
A Firewall may be preventing the application. Configure the Firewall settings to allow the application below.
Windows
ControlCenter Launcher
BRCTRLCNTR.EXE
Brother iPrint&Scan.exe
iPSNotifier.exe
macOS
Macintosh HD/ Library/ Printers/ Brother/ Utilities/ Server/ NETserver.app
Step 4(macOS): Make sure your router allows communication on the network via Bonjour
Does the router support Bonjour communication?
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
Related Models DCP-L2550DN, DCP-L2551DN, DCP-L2552DN, DCP-L5500DN, MFC-L2710DN, MFC-L2712DN, MFC-L3730CDN, MFC-L5700DN
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