MFC-9330CDW
FAQs & Troubleshooting
Verify if the Brother machine has a dial tone.
To verify your Brother machine has a dial tone, follow the steps below:
Plug the telephone line cord into your Brother machine (labeled "LINE " for some countries), and then plug the other end directly into the wall telephone jack (socket).
Check for a dial tone.
Press (Fax) .
Check your Brother machine has Hook or Tel or Tel(R) .
If your Brother machine has Hook , press it, and listen for a dial tone. Verify the speaker volume is turned up.
If your Brother machine has Tel or Tel(R) , you can check for a dial tone by connecting an external phone to the jack (socket) labeld EXT .
Or, follow the steps below:
Check that the speaker volume is set to LOW , NORMAL (Med) or HIGH (not OFF ).
Press (Fax) .
Press any key on the dial pad.
Press Fax Start . The machine scans from the flatbed.
When the message Next Page Yes/No is displayed, press NO .
Listen for a dial tone when the machine starts to dial.
If you do not hear a dial tone, click here to see points to be checked when your Brother machine has no dial tone.
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
Related Models MFC-9140CDN, MFC-9142CDN, MFC-9330CDW, MFC-9332CDW, MFC-9340CDW, MFC-9342CDW, MFC-J2310, MFC-J4410DW, MFC-J4610DW, MFC-J650DW, MFC-J680DW, MFC-L2720DW, MFC-L2720DWR, MFC-L2730DW, MFC-L2732DW, MFC-L2740DW, MFC-L2740DWR, MFC-L2750DW, MFC-L2751DW, MFC-L2752DW
Content Feedback
To help us improve our support, please provide your feedback below.
Error Messages Paper Feed / Paper Jam Print Scan Copy Telephone Fax Mobile Cloud Others Advanced Functions (for Administrators) Linux Product Setup Driver / Software Network Settings Consumables / Paper / Accessories Cleaning Specification OS Support Information
Printer Scanner / Scan Key Tool PC-FAX / Fax-modem
Security Enhancement
Error Message on Machine's Display Error Message on Status Monitor Error Message on Computer Error Message on Mobile Device
Paper Jam Paper Feed Problem Paper Loading / Handling
Cannot Print (via Network) Cannot Print (via USB / Parallel) Cannot Print (via Mobile Device) Print Quality Problem General Print Problem Print from Computer (Windows) Print from Computer (Macintosh) Print from Mobile Device Print Settings / Management Tips for Printing
Cannot Scan (via Network) Cannot Scan (via USB / Parallel) Cannot Scan (via Mobile Device) General Scan Problem Scan from Machine Scan from Mobile Device Scan from Computer (Windows) Scan from Computer (Macintosh) Scan Settings / Management Tips for Scanning
Copy Quality Problem Copy Settings / Management
Telephone Problem Telephone Operation Telephone Settings
Advanced Networking Wired Network Setting Problem Wireless Network Setting Problem Wired Network Settings Wireless Network Settings Tips for Network Settings
Cannot Send a Fax Cannot Receive a Fax Fax Quality Problem General Fax Problem Fax Sending Operation Fax Receiving Operation Fax Sending Operation from Computer (PC-Fax) Fax Receiving Operation with Computer (PC-Fax) Fax Settings / Management
iOS Device-related Problem Brother iPrint&Scan / Mobile Connect (iOS) AirPrint (iOS) Android™ Device-related Problem Brother iPrint&Scan / Mobile Connect (Android™) Brother Image Viewer (Android™ Device) Windows Phone Device-related Problem Brother iPrint&Scan (Windows Phone Device)
Brother Web Connect-related Problem Brother Web Connect
Machine problem
Machine Setup / Settings Paper Handling
Installing Drivers / Software Updating Drivers / Software / Firmware Uninstalling Drivers / Software Driver / Software Settings Driver / Software tips
Consumables Paper
Cleaning
Product Specification Paper Specification
Windows Support Macintosh Support