HL-J6000DW
FAQs & Troubleshooting
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
Be sure to check the front and back of the paper. Place the glossy surface (printing surface) face down.
If you use glossy photo paper, make sure the paper type setting is correct.
Even if you use non-Brother Glossy Paper and select Other Photo Paper or Other Glossy for the settings, still this issue may occur. In that case select Brother BP71 Photo Paper for your settings.
Click the link below for your case and follow the steps to confirm or change the setting:
Printing from the computer:
(Windows)
Open Printing Preference . (Click here to see how to open Printing Preferences . )
Open Basic tab.
Select Photo Paper (Brother BP71 Photo Paper/ Other Photo Paper) for the Media Type .
Click OK .
Mac OS X
Open Print dialog . (Click here to see how to open Print dialog . )
Select Print Settings in the Print dialog box.
Click on the drop down menu next to Media Type .
Select Photo Paper (Brother BP71 Photo Paper/ Other Photo Paper) .
Printing from a USB Flash memory drive:
Put a USB flash drive in the USB slot.
Press JPEG Print > Select Files .
Press Left or Right arrow to display the photo you want to print, and then press it.
Press OK .
Repeat the last two steps until you have selected all the photos you want to print.
Press OK .
Press Print Settings .
Press the Up or Down arrow to display Paper Type .
Press Paper Type .
Press Photo Paper (Brother BP71/ Other Glossy) .
Press (Back) or OK .
Press Start to print.
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
Related Models HL-J6000DW, HL-J6100DW, MFC-J2330DW, MFC-J3530DW, MFC-J3930DW, MFC-J5330DW, MFC-J5335DW, MFC-J5730DW, MFC-J5930DW, MFC-J5945DW, MFC-J6530DW, MFC-J6930DW, MFC-J6935DW, MFC-J6945DW, MFC-J6947DW
Content Feedback
To help us improve our support, please provide your feedback below.
Error Messages Paper Feed / Paper Jam Print Mobile Cloud Others Advanced Functions (for Administrators) Linux Product Setup Driver / Software Network Settings Consumables / Paper / Accessories Cleaning Specification OS Support Information Video FAQs
Settings/Management Function Control Security Enhancement
Printer
Error Message on Machine's Display Error Message on Status Monitor Error Message on Computer Error Message on Mobile Device
Paper Jam Paper Feed Problem Paper Loading / Handling
Cannot Print (via Network) Cannot Print (via USB / Parallel) Cannot Print (via Mobile Device) Print Quality Problem General Print Problem Print from Computer (Windows) Print from Computer (Macintosh) Print from Mobile Device Print Settings / Management Tips for Printing
iOS Device-related Problem Brother iPrint&Scan / Mobile Connect (iOS) AirPrint (iOS) Android™ Device-related Problem Brother iPrint&Scan / Mobile Connect (Android™) Brother iPrint&Scan (Windows Phone Device)
Brother Web Connect Google Cloud Print™-related Problem
Machine problem
Machine Setup / Settings Paper Handling Video FAQs
Installing Drivers / Software Updating Drivers / Software / Firmware Uninstalling Drivers / Software Driver / Software Settings Driver / Software tips
Wired Network Setting Problem Wireless Network Setting Problem Wired Network Settings Wireless Network Settings Tips for Network Settings
Consumables Paper
Cleaning
Product Specification Paper Specification
Windows Support
Setup Video