Model discontinued. This page is no longer updated.

FAX-2820

FAQs & Troubleshooting

FAQs & Troubleshooting

How can I program my Brother machine's electronic cover page?

You can set your Brother machine to transmit an electronic cover page with the faxes you send. This cover page will show your Station I.D. and, depending on the situation, the number of pages you are faxing. If you are faxing to a One-Touch or Speed Dial number, then the cover page will include the recipient's name, provided you stored it with their number. You can include one of four preset messages on your cover page, or you can program your own message. Further, you can opt to send an electronic cover page before every fax you transmit, or you can set it to be sent with the next fax only.


Comment Options
To compose a comment for your electronic cover page, please follow these steps:

  1. If it is not illuminated in green, press the Fax key.
  2. Press Menu/Set2 (Fax), 2 (Setup Send), 8 (Coverpage Msg).
  3. Use the Up or Down Arrow key to select one of the following messages: 5. (User Defined) or 6. (User Defined).
  4. Press the Menu/Set key to confirm your choice.
  5. Use the dial pad to enter your custom comment. Please note that your comment can be up to 27 characters long.
  6. Press the Menu/Set key to confirm your comment.

Choosing when the electronic cover page will be sent
You can set your Brother machine to send an electronic cover page every time you send a fax. Please note that you must have programmed your Brother machine's Station ID for this feature to work, and that the number of pages in the faxes you send will NOT be displayed on the cover page. To send an electronic cover page with all sent faxes, please follow these steps:

  1. If it is not illuminated in green, press the Fax key.
  2. Press Menu/Set, 2 (Fax), 2 (Setup Send), 7 (Coverpg Setup).
  3. Use the Up or Down Arrow to select On.
  4. Press the Menu/Set key to confirm your choice.
  5. Use the Up or Down Arrow key to select a comment to be included on the cover page. You can choose one of the following messages: "1. Comment Off (no message)", "2. Please Call", "3. Urgent", "4. Confidential", "5. (User Defined)", or "6. (User Defined)".
  6. Press the Menu/Set key to confirm your choice.
  7. Press the Stop/Exit key to exit the menu.

You can set your Brother machine to send an electronic cover page with the next fax only. Please note that you must have programmed your Brother machine's Station ID for this feature to work. To send an electronic cover page with the next sent fax ONLY, please follow these steps:

  1. If it is not illuminated in green, press the Fax key.
  2. Place the document that you want to fax face down in the ADF (Automatic Document Feeder).
  3. Press Menu/Set, 2 (Fax), 2 (Setup Send), 7 (Coverpg Setup).
  4. Use the Up or Down Arrow to select Next Fax: On.
  5. Press the Menu/Set key to confirm your choice.
  6. Use the Up or Down Arrow key to select a comment to be included on the cover page. You can choose one of the following messages: "1. Comment Off (no message)", "2. Please Call", "3. Urgent", "4. Confidential", "5. (User Defined)", or "6. (User Defined)".
  7. Press the Menu/Set key to confirm your choice.
  8. Use the dial pad to enter the number of pages you are sending. For example, press 0, 2 if you are sending two pages. If you make a mistake, use the Left Arrow key to go back and correct it.

    -OR-

    If you do not want to cover page to display the number of pages sent, press 0, 0.

  9. Press the Menu/Set key to confirm your choice.

Using a printed cover page
If you would like to use a cover page you can write on, your Brother machine can print one for you. To print a cover page, please follow these steps:

  1. If it is not illuminated in green, press the Fax key.
  2. Press Menu/Set, 2 (Fax), 2 (Setup Send), 7 (Coverpg Setup).
  3. Use the Up or Down Arrow to select Print Sample.
  4. Press the Menu/Set key to confirm your choice.
  5. Press the Start key. Your Brother machine will print the cover page, which you can write on and manually attach to your fax.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

FAX-2820, FAX-2825, FAX-2825R, FAX-2920, FAX-2920R, MFC-7225N, MFC-7420, MFC-7420R, MFC-7820N, MFC-7820NR

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