MFC-L9635CDN

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 10/01/2023
  • ID: faq00000310_516

Paper is Jammed in the 2-sided Tray

If the machine's control panel or the Status Monitor indicates that there is a jam in the 2-sided paper tray, follow these steps:
  1. Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
  2. Pull the paper tray completely out of the machine.
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  3. At the back of the machine, pull the 2‑sided tray completely out of the machine.
    image
  4. Slowly remove the jammed paper out of the machine, out of the 2‑sided tray, or out of the paper tray.
    image
  5. Put the 2-sided tray firmly back in the rear of the machine.
  6. Put the paper tray firmly back in the front of the machine.

If your question was not answered, have you checked other FAQs?

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If you need further assistance, please contact Brother customer service:

Related Models

MFC-EX670, MFC-L9630CDN, MFC-L9635CDN, MFC-L9670CDN

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