Follow the steps below to clear the paper jam or printer jam.

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

Case1: Paper is jammed inside the paper tray

Follow the steps below to clear the paper jam inside the paper tray.

1. Unplug the machine from the AC power outlet (electrical socket).
   
   
2. Unplug the telephone line cord from the machine.
   
   
3. Pull the paper tray out of the machine.
   
   
   
   
   
4. Pull out the jammed paper to remove it.
   
   
   
5. Put the paper in the paper tray.
   
   
6. Put the paper tray back in the machine.
   
   
7. Check inside the machine.
   
   
   
   
   1. Lift the scanner cover to the open position until it locks securely into place.
      
      
   2. Use your hand to move the print head and remove any pieces of paper remaining under the print head.
   
   

   Unplug the machine from the power source before you move the print head using your hand.

   
   
   
   3. Carefully check the left and right side corners and remove any pieces of paper.
   
   
8. Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.
   
   
   
   
9. Plug the power cord back into the AC power outlet (electrical socket).
   
   
10. Plug the telephone line cord into the machine.
    
    
11. Verify the error message is cleared.

Case2: Paper is jammed inside the machine

Follow the steps below to clear the paper jam inside the machine.

1. Unplug the machine from the AC power outlet (electrical socket).
   
   
2. Unplug the telephone line cord from the machine.
   
   
3. Remove the jam clear cover on the back of the unit. Pull the jammed paper out of the machine.
   
   
   
   
   
4. Re-insert the jam clear cover.
   
   
5. Check inside the machine.
   
   
   
   
   1. Lift the scanner cover to the open position until it locks securely into place.
      
      
   2. Use your hand to move the print head and remove any pieces of paper remaining under the print head.
   
   

   Unplug the machine from the power source before you move the print head using your hand.

   
   
   3. Carefully check the left and right side corners and remove any pieces of paper.
   
   
   
6. Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.
   
   
7. Plug the power cord back into the AC power outlet (electrical socket).
   
   
8. Plug the telephone line cord into the machine.
   
   
9. Verify the error message is cleared.