PT-9500PC

FAQs & Troubleshooting

FAQs & Troubleshooting

I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)

For P-touch Editor 5.2:

Update your P-touch Editor to the latest version (5.2.020 or higher).

 

For P-touch Editor 5.1:

Do the following:

 

If you cannot open any files from [Open] - [OneDrive]:

 

  1. Start P-touch Editor and click [Open] - [Computer].
  2. Select [OneDrive] from [Look in] and choose the file you want to open.

 

If you cannot save any files from [File] - [Save to Web]:

 

  1. Click [File] -  [Save] or [Save as].
  2. Click [OneDrive], and then click the [Save] button.

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MW-145BT, MW-260, PJ-623, PJ-663, PT-1650, PT-18R, PT-2100, PT-2430PC, PT-2730, PT-3600, PT-9500PC, QL-1050/1050N, QL-500, QL-550, QL-570, QL-580N, QL-650TD, QL-700, QL-720NW, RJ-4030, RJ-4040, TD-2020/2020A, TD-2120N, TD-4000, TD-4100N

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