DCP-B7648DW

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 07/09/2023
  • ID: faq00002739_011

Cannot Scan ##

The machine has a mechanical issue.

Remove the document.

Press and hold Power(Power) to turn the machine off, and then turn it on again.
If the issue continues, call  Brother customer service.

 

  • If your Brother machine has 2-Sided(Duplex) Scanning feature:
    The document is too long for 2-sided(duplex) scanning.
    Press Cancel(Cancel). For 2-sided(duplex) scanning, use A4, Letter, Legal or Folio size paper.
    Other paper must be within the following size:
    Length: 147.3 to 355.6 mm (5.8 to 14.0 in)
    Width: 105 to 215.9 mm (4.1 to 8.5 in)
     
  • If your machine has FAX function:
    We recommend transferring your faxes to another fax machine or to your computer before turning off the Brother machine.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-B7548W, DCP-B7558W, DCP-B7578DW, DCP-B7608W, DCP-B7628DW, DCP-B7638DN, DCP-B7648DW, DCP-B7658DW, DCP-L2508DW, DCP-L2518DW, DCP-L2548DW, DCP-L2628DW, DCP-L2648DW, DCP-L3528CDW, DCP-L3568CDW, DCP-L5518DN, DCP-T536DW, DCP-T730DW, DCP-T735DW, DCP-T830DW, DCP-T835DW, MFC-L3768CDW, MFC-L5718DN, MFC-L5728DW, MFC-L9670CDN, MFC-T930DW

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